By selecting Paperless Documents, you agree to the Terms and Conditions below:
Paperless Document's Terms and Conditions
Please read the following Terms
and Conditions carefully. By electing to enroll in our Paperless Documents
Option, you agree to be bound by them. If you do not agree with any of these
terms and conditions, you may not enroll in the Paperless Documents option.
We reserve the right to modify
these Terms and Conditions at any time. Continued participation in the
Paperless Documents Option will constitute your acceptance of any revisions
to the Terms and Conditions. Please check the Terms and Conditions on the
Paperless Preferences page of our Web site regularly.
What are the hardware and software requirements?
Hardware Requirements: You will
need access to the Internet and a valid e-mail account.
Software Requirements: You will need Adobe Acrobat Reader version 4.0
or greater to view Paperless documents.
Should we make changes to the
hardware or software requirements for the Paperless Documents Option such
that you may no longer be capable of accessing or retaining your electronic
insurance documents, we will inform you of the revised hardware and software
requirements. You will then need to review the new requirements and indicate
your consent to continue participating in the Paperless Documents Option
according to the new requirements.
What are my responsibilities?
Once you enroll in the Paperless
Documents Option, it is your responsibility to inform us of any changes to
your e-mail address. It is also your responsibility to keep your e-mail address
active and capable of receiving new e-mails. To do this, ensure that your e-mail
account has sufficient space for new e-mails and that your e-mail server and
spam-blocking software do not block our e-mails. We are not responsible for
problems arising from e-mails sent to an inactive or out-of-date e-mail address,
unless we are solely negligent for using an incorrect address.
It is also, still your responsibility
to inform us of any changes to your postal address. Your enrollment in the
Paperless Documents Option does not absolve us of our legal obligation to
send some documents by U.S. mail. And it does not absolve you of your
obligation to notify us when there is a change to your postal address.
What happens if an e-mail is returned as
If an e-mail is returned to us
as undeliverable, we will send you a paper version of the relevant document.
If two consecutive e-mails sent to you are returned to us as undeliverable
within a 45-day period, you will be automatically un-enrolled from the
Paperless Documents Option, and you will receive paper versions of all
insurance documents via United States Postal Service (USPS). You can
re-enroll in the Paperless Documents Option by providing a corrected,
valid e-mail address and completing the enrollment process again.
Which documents will I receive electronically?
You will receive all documents
and bills electronically except the documents legally required to be
sent by mail. There may be some documents that we cannot deliver
electronically due to legal and technological constraints in your state.
These documents will be delivered to you via USPS to your postal address.
How do I access my documents?
You will receive an email
notifying you that documents and/or bills are ready to be viewed. All you
have to do is click on the link and you will see the document(s).
How can I un-enroll from the Paperless Documents Option?
You may un-enroll from the Paperless
Documents Option at any time. Upon un-enrolling, all insurance documents will be
mailed to your postal address via USPS (please allow up to 24 hours to process
your un-enrollment). You may un-enroll by doing any of the following:
How can I request reprints of my documents to be
sent via USPS?
If you are unable to view or print
your documents from our Web site, you may request paper copies of your
documents, free of charge, at any time. The paper copy will be mailed to
your postal address via USPS. You may request a paper copy of a document by
calling a Customer Service Representative or your Broker, if applicable. You
can also request a paper copy of your Declarations Page or ID Cards by logging
into our Web site.
Be advised that requesting a paper
copy of a previously e-mailed document does not change any dates associated
with the original document.